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Order Status
Has my order shipped?
	Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
	Non-Delivery of Items/Lost Shipments/Late Delivery Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact the shipper's customer service for assistance. We cannot help from our end once the shipper says the package has been delivered. Lost Orders: We will make every effort to assist you in tracking a package that is lost in the postal carrier's system. Non-Delivery of Order: We are not responsible for packages once a delivery attempt has been made. We cannot be held responsible for non-delivery once a delivery attempt has been made or if the postal service says the package was delivered yet you did not receive it. No refunds are issued for packages that are marked as "delivered". Late Delivery: We cannot be responsible for late delivery regardless of the choice of delivery service. USPS Priority Express Mail comes with a delivery date guarantee. Priority (2-3 day) and First Class Mail do not offer any guarantees or postage refunds. If your USPS Express Mail package is delivered late, we will facilitate a refund of the postage cost. We cannot give a refund on your entire purchase. International Orders (delivery outside the U.S.A.): For international orders, we are not responsible for orders held or confiscated by customs in any country. All original shipping charges and return shipping charges are non-refundable in the event that your shipment is returned to us for any reason. No refunds are made for confiscated or lost shipments.
An item is missing from my shipment.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
	Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.